CONFLICTMASTERY™

Interpersonal conflict is so often fraught with stress, mixed emotions and confusion. How to effectively manage ourselves, the situation and the interaction are all challenges at these times. In the midst of a disagreement or anticipating one, many of us lose our perspective and become entrenched in what we perceive as the wisdom of our position (and of course, the folly of “the other person’s”). However, conflict actually provides significant potential for, among other things, learning about ourselves and others and for reconciling and accepting differences.

This is what ConflictMastery™ is about. That is, ConflictMastery™ is about YOU and your conflict competence. It is about discovering your choices about how to more effectively engage in interpersonal conflicts, prevent unnecessary disputes and shift behaviours that do not work for you. It is also about helping you as a professional, to enhance your knowledge, skills and abilities to more effectively:
- coach others about their interpersonal conflicts;
- mediate and facilitate interpersonal conflict between and among others; and
- be a model of a conflict competent leader.

ABOUT THE OWNER

A Little About the Owner of ConflictMastery™ - Cinnie Noble

Both as a former social worker and as a lawyer-mediator, Cinnie Noble, C.M., B.S.W., LL.B., LL.M. (ADR) has practised and studied conflict management for over 20 years. She has undergraduate degrees in law and social work and a Masters in Law in Alternate Dispute Resolution. Cinnie is also a graduate of CoachU.

Cinnie is President of Noble Solutions Inc., a company that provides a wide range of conflict management services, including mediation, facilitation, training and consultation on organizational conflict. Cinnie has developed and taught courses on Workplace Dispute Resolution and Conflict Coaching at the School of Continuing Studies, University of Toronto, from where she received an Excellence in Teaching Award in 2000.

CINERGY™ Coaching, a division of Noble Solutions Inc., provides executive and organizational coaching. Cinnie and her associates also provide conflict coaching which helps individuals improve their ability and skills to manage conflict. CINERGY™ Coaching provides Basic and Advanced Conflict Coaching Workshops, which have been accredited by the International Coach Federation. Cinnie is certified to deliver the Conflict Dynamics Profile™, a 360° conflict response assessment tool. She is also a graduate of CoachU and has served on the Board of the International Coach Federation – Greater Toronto Area.

ConflictMastery™ is another division of Noble Solutions Inc., devoted to helping coaches and conflict management professionals enhance their conflict competencies.

Cinnie has published four books. Two of those (Mediation Advocacy: Effective Client Representation in Mediation Proceedings, Emond Montgomery, 1998 and Family Mediation: A Guide for Lawyers, Canada Law Book, May, 1999) and numerous articles, are on topics relating to the dispute resolution field. She is currently writing a book on conflict coaching. Cinnie was appointed a Member of the Order of Canada in 1990 for her pioneering work in the travel industry, on behalf of people with disabilities and received the Golden Jubilee Medal in 2002.